CANCELLATIONS
We aim to process your order as soon as it comes through our system, so there is a very small window in which you can cancel your order. Our current time-frame for cancellations is one hour from receipt of your order.

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We cannot cancel any order once it has already been put into process; you will need to take delivery of your order and then return it to us.

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If you wish to cancel your order, please email us immediately at info@ashfordlasers.co.uk to let us know.

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RETURNS + REFUNDS
We make each item to order, whether it's customised or not.

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Non-customised products can be returned within 14 days of receipt, provided they are returned in a re-saleable condition and with it's original packaging.

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Once we have received the products and confirm they are acceptable, we will issue a full refund within 14 working days.

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If the products returned are not in an acceptable condition, a refund will be forfeited.

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Customer is responsible for paying postage to return all products and they are advised to use a tracking service with proof of delivery.

 

Customised products are NON-REFUNDABLE. We are unable to accept any returns or offer refunds but if there's a problem with your order, please contact us immediately at info@ashfordlasers.co.uk, and we will do whatever we can to rectify it.

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CUSTOMER ERROR
Please ensure that all texts, dates, spellings etc. are correct at the time of purchase as we cannot be held responsible by customer error. No refunds will be given for customer error.

 

ASHFORD LASERS ERROR

In the very rare instance where we have made an error, we will replace the product and dispatch it at no cost to you; no refunds will be given.

 

DAMAGED ITEMS

In the unlikely but unfortunate event that your order has been received damaged, you MUST report the damage with photographic evidence to us within 48 hours of delivery, via email at info@ashfordlasers.co.uk.

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Photographic evidence of any damaged products and its packaging must be received by us, via email, to qualify for a replacement; please provide your name, order number and a detailed description of the damage. All replacements will be a "like for like" product only.

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